If you live in Rajasthan, you need an SSO ID to use government services like Scholarship, Jobs, and e-Mitra. But many people face problems while logging in.
I am Dr. Mukesh Jat, and I work in the IT Department of the Rajasthan Government. In this guide, I will show you how to fix the most common SSO ID login errors in simple steps.
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| Learn how to fix common Rajasthan SSO ID login issues like Invalid Password, Multiple ID found, and e-KYC pending with this expert guide. |
1. Error: "Invalid Username or Password"
This is the most common mistake. It happens when you type the wrong spelling or use wrong capital letters.
How to Fix:
Forgot SSOID: If you don't remember your ID, click on "Forgot SSOID." You can get it back using your Jan Aadhaar or Google account.
Forgot Password: If you forgot your password, just send an SMS. Type RAJ SSO PASSWORD and send it to 9223166166 from your registered mobile number.
2. Error: "Digital Identity Already Exists"
This error comes when you try to make a new ID, but your Aadhaar or Jan Aadhaar is already linked to an old ID.
How to Fix:
You can have only ONE SSO ID in Rajasthan.
Do not try to make a new one. Instead, find your old ID using your Jan Aadhaar number.
3. Error: "Multiple SSO IDs Found"
Sometimes, people create two IDs by mistake. Google and Rajasthan Government systems do not allow this.
How to Fix:
You need to "Merge" your IDs.
Send an email to helpdesk.sso@rajasthan.gov.in with your Aadhaar card photo. They will delete the extra ID for you.
4. Error: "Invalid Captcha"
Even if you type the numbers correctly, it says "Invalid." This is a technical glitch in your browser.
How to Fix:
Clear your browser history and cache.
Try to open the website in Incognito Mode (Private Window) in Chrome.
5. Error: "e-KYC Pending" (New for 2026)
In 2026, the government made Jan Aadhaar e-KYC mandatory. If your profile is not updated, you cannot fill any forms.
How to Fix:
Login to your SSO ID.
Click on "Edit Profile."
Enter your Jan Aadhaar number and verify it with an OTP.
Expert Tips for Safe Login:
Use Google Chrome: It works best with the SSO portal.
Don't Share: Never share your password with any Cyber Cafe owner or unknown person.
Update Mobile Number: Always keep your current mobile number updated in your SSO profile.
Frequently Asked Questions (FAQs)
Q: Can I change my SSO ID username?
A: No, you cannot change the username once it is linked to Aadhaar.
Q: What if the SSO website is not opening?
A: Sometimes the server is down for maintenance. Wait for 1 or 2 hours and try again.
Q: Is there an official App?
A: Yes, you can use the "SSO Raj" app from the Play Store, but for big forms, use a computer or laptop.